Billing and usage

1. 1Open Billing to see the monthly usage meter, included AI and compute usage in dollars, and any separate purchased-credit balance.
2. 2Use Last 30 days by feature to review usage grouped by feature. Each row shows the recorded activity and its dollar cost.
3. 3Use the plan-usage meter for the current billing month. Included AI and compute usage refreshes each billing period; this guide does not assume whether unused usage carries over.

1. 1A live WhatsApp number is a workflow that has both a connected WhatsApp number and a published version — the two things it needs to answer a real customer. Capacity is consumed at whichever step completes the pair.
2. 2A monthly active contact is a unique WhatsApp contact that sends or receives at least one message through a live workflow during the billing month. Each contact counts once per workspace per month.
3. 3Everything else is a draft: no number connected, or connected but never published. Paid plans include unlimited drafts for building, testing, and templates.
4. 4Free includes $1.00 of AI and compute usage each month.
5. 5Launch includes $10.00 of AI and compute usage each month.
6. 6Growth includes $20.00 of AI and compute usage each month.
7. 7Agency includes $40.00 of AI and compute usage each month.

See the pricing usage details for the public rate summary. Billing records the dollar cost of AI workflow drafting, AI-assisted conversations, knowledge work, code execution, connector operations, and message sends.

Meta bills WhatsApp conversation charges directly to the Meta Business account that owns the connected WhatsApp Business Account. Fluenta does not include, resell, mark up, or pass through those Meta charges.

1. 1Message sends keep working until the total credit balance reaches the overdraft buffer for the current plan. Once it falls below that buffer, message sending pauses rather than creating silent overage billing.
2. 2Free has a $0.05 overdraft buffer, equal to 5% of its included monthly usage.
3. 3Launch has a $0.50 overdraft buffer, equal to 5% of its included monthly usage.
4. 4Growth has a $1.00 overdraft buffer, equal to 5% of its included monthly usage.
5. 5Agency has a $2.00 overdraft buffer, equal to 5% of its included monthly usage.
6. 6Add purchased credits from the available top-up presets: $5.00 $20.00 $100.00 . Purchased credit is separate from included plan usage.

A message charge appears before its Meta category is visible.

The initial message charge uses the fallback rate until the delivery-status webhook supplies the category. Fluenta then reconciles its own credit charge to the reported category.

Message sending pauses after the credit balance goes negative.

Check the total balance against the overdraft buffer for the current plan. Add a top-up or wait for the next monthly grant refresh before sending continues.

A Meta invoice does not match the Fluenta credit total.

Treat them as separate charges. Fluenta credit usage is a platform fee; Meta charges the connected business directly for its own conversation pricing.

The Billing view shows a total but not the operation that caused it.

Open the Last 30 days by feature breakdown and compare the count and cost for each metered kind, such as code runs, knowledge answers, messages, or connector calls.