The product
Design the customer journey, test the runtime, publish a version, connect the channel, and improve the operation from one workspace.
Demonstration workflow using a first-party Fluenta template.
Product detail
A workflow has a deliberate lifecycle. Each stage leaves concrete artifacts your team can inspect before the next one begins.
Arrange messages, branches, business actions, and handoff paths on a visual canvas. Capture the variables that later conditions and integrations need.
Start with a template, an AI draft, or a blank canvas when the journey has no established shape.
Use the simulator to submit customer inputs without connecting WhatsApp. Inspect the execution trace, variable values, call stack, and error path before publishing.
Replay a branch after a reset to prove the workflow handles the paths you intend to support.
Validate a draft, then publish an immutable workflow version. Conversations already in progress remain pinned to the version that started them.
Version history makes the published change legible instead of burying it in an accidental edit.
Connect approved WhatsApp templates to opted-in contacts and observe journey outcomes. When a person is needed, the operations inbox preserves the handoff reason and captured context.
Use the same workflow signals to see completion, conversion, handoff, and node-level drop-off.
Product detail
WhatsApp workflows carry customer conversations and business actions. Fluenta keeps the operational boundaries visible instead of hiding them behind a generic automation claim.
Workflows connect to your WhatsApp Business account, while signed webhooks validate incoming requests. Scoped tokens limit an integration to the access it needs.
Explicit success and failure paths make an API error or unresolved question a designed outcome rather than an invisible gap.
Design messages, conditions, actions, and handoffs as a visible customer journey.
Run customer paths, inspect variables, and find a broken branch before a live number is involved.
Validate drafts, publish immutable versions, and preserve the version already running in each conversation.
Use approved sources and explicit fallback paths for jobs where interpretation helps.
Give people the transcript, reason, and captured context when a workflow hands off.
Measure campaign delivery alongside workflow completion, conversion, handoff, and drop-off.
Call APIs, run code, sign webhooks, scope tokens, and move validated JSON definitions.
Start on the visual canvas, test every branch, and publish a version your team can operate.
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