Support

Get help with a workflow, connection, or live operation.

Search the documentation, report a reproducible issue, or contact the Fluenta team with your workspace details.

Last reviewed 2026-07-28

Choose a support path

Getting startedBuild, test, and publish your first workflow.WhatsApp connectionPrepare Meta and connect a business-owned number.Workflow and simulatorTest a branch, inspect a result, and report a reproducible problem.Live deliveryPublish a version and investigate delivery behavior.Billing and usageReview plans, included usage, and billing definitions.Security reportReport a vulnerability or review current security controls.Data requestRequest account or data deletion through the documented path.

Contact support

Standard support replies within two business days. Growth and Agency plans receive priority routing.

[email protected]

Report a reproducible issue

Copy this template into an email so the team can reproduce the problem without asking for the essentials twice.

Workspace:
Workflow:
Published version:
Environment:
Approximate time and time zone:
Expected result:
Actual result:
Reproduction steps:
Safe attachment:
Severity:

Open this template in email.

Never include tokens, secrets, or customer phone numbers. Use a safe attachment only after removing credentials and customer contact details.

What to include

  • Workspace.
  • Workflow.
  • Published version.
  • Environment.
  • Approximate time and time zone.
  • Expected result.
  • Actual result.
  • Reproduction steps.
  • Safe attachment.
  • Severity.