Service communication
Clear updates when a workflow is at risk
Automated public status reporting is being introduced. Until it is available, this page explains what we track and how to reach the team about a service issue.
Service areas
Components covered by incident communication
WhatsApp delivery
Workflow runtime
Workflow builder
Knowledge indexing
API
When an operator needs to act
Configured alert and handoff make the next owner visible
Wire a Staff Alert node into a risk path to post an alert to a configured staff channel. A Handoff node or configured escalation keyword opens a support ticket and pauses the workflow, so an operator can claim the ticket and resolve it before control returns to the workflow.
Report an incident
Tell us what is affected
Send the affected workspace or workflow, the time window, and a non-sensitive description of the issue. Do not include access tokens, app secrets, or other credentials.
Contact [email protected]Build and test before you connect a number
Use the live builder to prove workflow paths before deployment, then configure an intentional handoff path for the cases that need a person.