Find the broken branch before your customer does.

Send representative customer messages through a workflow and see the replies the active branch produces. Test a greeting, a completed order lookup, or an ambiguous request before connecting WhatsApp.

The simulated conversation gives a concrete starting point for checking the customer experience as well as the logic behind it.

Read the execution trace as the workflow enters nodes, evaluates conditions, and follows branches. The trace turns a surprising reply into an ordered record of the runtime decisions that created it.

Use it to identify the node that sent a workflow toward a handoff, an error path, or an unexpected answer.

Inspect variables after each input to verify the workflow captured the expected structured value. The call stack shows which flow or nested operation called the current work.

Together they make it easier to distinguish a missing customer value from an incorrect condition or transition.

The canvas highlights the nodes and branches exercised by the test. Compare the highlighted route with the path you intended to prove.

This makes a missing edge or a branch that never received an input visible without reconstructing the workflow from memory.

Use media test inputs where the customer journey accepts a file or other media. Confirm the node receives the input and routes it to the expected success or failure path.

Test inputs help separate a media handling problem from a condition or variable mapping problem.

Reset the simulated conversation when you need a clean state. Replay a branch with a different answer to test adjacent customer paths against the same workflow definition.

This shortens the loop between changing a condition and proving its outcome.

Trigger an error path deliberately instead of treating it as an untested exception. Verify that the workflow presents a clear next step, captures the relevant reason, or hands the conversation to a person.

A visible error path is part of the customer journey, not a hidden edge case.